Upselling

Upselling: How to Upsell

Upselling How to Upsell Many of your employees are missing out on closing the deal or upselling. This seminar will teach employees how to maximize the sales opportunity on a deal.  

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Confidence & Credibility: Personal and Professional Success for Women and Minorities

Confidence & Credibility: Personal and Professional Success for Women and Minorities Would you like to powerfully communicate your ideas and have them not only recognized but implemented too? Would you like to keep calm and collected in emotionally-charged meetings, confrontations, and other high-stake situations? Would you like to achieve even greater success by knowing the corporate[…]

Boot Campfor Managers

Boot Camp for Managers and Supervisors

Boot Camp for Managers and Supervisors You’ve just been promoted to a supervisory or managerial role. You’ve got a question about leading people. You’re great at what you do, but managing people, well, that’s a different story. This is a jump-start course on how to understand the “people” side of being a manager. This is[…]

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Mentoring Your Team for Success: Unlock the Mysteries of Mentoring

Mentoring Your Team for Success: Unlock the Mysteries of Mentoring Develop your employees, release their potential, help them grow by mentoring them. Discover this four-step process of aligning, coaching, stretching their limits and then stepping back and releasing them. Watch them succeed through mentoring. Learn how to have mentoring conversations that get results.  

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Coaching Your Team to Excellence

Coaching Your Team to Excellence Everyone is talking about coaching, but what exactly is coaching? A lot of leaders are uncomfortable with the term, don’t understand what it is and so avoid it altogether. Coaching is having a conversation with your employees where you ask instead of telling. Coaching is addressing performance problems before they[…]

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Leadership – The Power of Paradigms: An Executive Approach to Creating New Subcultures Within Your Organization

The Power of Paradigms: An Executive Approach to Creating New Subcultures Within Your Organization Have you ever considered that you might be resting too comfortably on your past or current successes? In Search of Excellence reported on 43 of the best run companies in America. Business Week reported that within two years 14 of them[…]

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Multi-Cultural Leadership Training: Responsible Management in a Diverse Workplace

Multicultural Leadership: Responsible Management in a Diverse Work Force Would you like your managers to proactively eliminate offensive behaviors that cause tension and lead to lawsuits? Wouldn’t it be great if you didn’t have to spend so much money on hiring and training because your culturally diverse employees leave the company upset, angry or disillusioned?[…]

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Responsible Communication in a Multi-Cultural Environment: Diverse Communication Skills for Proactive People

Responsible Communication in a Multicultural Environment: Diverse Communication Skills for Proactive People Do all your employees operate with professional, non-discriminatory behavior so your organization avoids unnecessary conflicts and damaging lawsuits? Do you want to improve the bottom-line with better employee retention? Do you wish your employees would just do their job and get along with[…]

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Diversity: Multi-Cultural Mentoring Matters

Mentoring Matters: Leading Your Multicultural Team to Success…One by One! Would you like your managers to be so skilled at bringing out the hidden potential in others that your turnover rate dramatically decreases while sales dramatically increase? Did you know that several studies have concluded that employees will stay at a company that pays less[…]

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Cross Cultural Conflict Resolution: Breaking Through Cultural Walls

Cross-Cultural Conflict Resolution: Breaking Through Cultural Walls Do you suspect that some of the chronic conflicts you are experiencing are related to the cultural difference or personality clashes? Ever wonder why you can’t seem to get problems resolved with some people but have no problems with others? Are there some people you are afraid to[…]

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Dealing With Problem Employees: Understanding and Dealing With Unacceptable Behavior

Dealing With Problem Employees: Understanding and Dealing With Unacceptable Behavior You didn’t accept that promotion to manager just to gripe at poor performers all day.  If you’re struggling with understanding the cause of your employee’s poor performance or unacceptable behavior, you’re not alone. Managers often find themselves at a loss when dealing with unacceptable employee[…]

Customer Service thatGets Results

Customer Service That Gets Results

Customer Service That Gets Results This will be a customer service training your employees will remember. Most employees don’t realize that customer service is their job.  Learn how this practical advice can be applied to any organization to take sales, and customer service to the next level!   

conflictresolution

Creative Conflict Resolution: Advanced Skills for Chronic Conflict, Unusually Difficult People & Complicated Situations!

Creative Conflict Resolution: Advanced Skills for Chronic Conflict, Unusually Difficult People & Complicated Situations!   Do you feel like you’ve tried everything and you’re still facing the same old conflicts? Wouldn’t it be great to know how to get along with everyone. . . not just the people you like? Are there some people you[…]

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Conflict Resolution for Women: Identifying and Resolving Gender Based Bias for Women

Conflict Resolution for Women: Identifying and Resolving Gender-Based Barriers Do you suspect that some of the chronic conflicts you are experiencing are related to gender-based issues? Ever wonder why you can’t seem to get problems resolved with some people but have no problems with others? Are there some people you are afraid to talk to[…]

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Presentation Skills: Powerful Skills for Powerful Presentations

Presentation Skills Powerful Tools for Powerful Presentations (2 day workshop) Positions of leadership at every level require competent presentation skills. Leaders who excel must how outstanding communication skills. This two-day, hands-on workshop will prepare you to give the Ted Talk of your life, Keynote for your event, or just a solid, confident presentation to your[…]

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The Five Behaviors of a Cohesive Team

The Five Behaviors of a Cohesive Team – Patrick Lencioni Based on the book, The Five Dysfunctions of a Team   The Five Behaviors of a Cohesive Team™ is the result of the partnership between Wiley Workplace Learning Solutions and best-selling author Patrick Lencioni, together creating a team development program with a simple goal—to help[…]

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Effective Communication Skills for Managers

Effective Communication Skills for Managers  When leading others, you must be fluent in the languages of appreciation in order to lead, develop, and grow your team! How many people are promoted to a managerial or supervisory role only to discover they don’t know anything about working with people? This seminar is your essential toolkit for[…]